Google Business Profile

Show up when your customers
search for you locally.

Most South West businesses have an incomplete or neglected Google profile — which means they're invisible to the people searching for them right now. We fix that, and keep it maintained every week.

Start with a free audit → See pricing

Included in all packages · Results within 14 days

Why this matters

"Best cafe near me" — are you
showing up for that search?

Google searches for local businesses have surged. "Near me" searches are growing 50%+ year-on-year — and the businesses that appear in the top 3 of Google Maps get 70% of those clicks.

The difference between showing up #1 and #6 isn't usually quality — it's whether your Google Business Profile is complete, active, and regularly updated. Most local businesses set it up once and forget it.

We make your profile work every single week — fresh posts, review responses, updated photos, and regular content signals that tell Google you're active and relevant.

❌ Neglected profile looks like this
No posts in months · Missing opening hours · No photos · Reviews unanswered · Profile 40% complete · Ranking position: page 2
✓ Optimised profile looks like this
Weekly posts · Full business info · 20+ photos · Every review responded to · Profile 100% complete · Ranking: top 3 in Maps
Your profile after we manage it
Profile completeness100%
Monthly search views↑ +200–400%
Direction requests↑ Tracked monthly
Calls from Google↑ Tracked monthly
What's included

Full profile management, every week.

🔍

Full profile setup & audit

We go through every section — business description, categories, attributes, hours, website, phone. Properly categorised so Google shows you for the right searches.

📝

Weekly Google posts

Regular posts directly on your Google profile signal to the algorithm that you're active. We write and publish these every week — specials, news, events, updates.

⭐

Review response management

Every review — 5 stars or 1 star — gets a professional, personalised response within 48 hours. This builds trust with new customers and shows Google you're engaged.

📸

Photo strategy

Profiles with 10+ photos get 35% more clicks. We advise on what to shoot, caption the photos for searchability, and upload them regularly to keep your profile fresh.

📊

Monthly performance report

Views, calls, direction requests, website clicks — all tracked and reported each month in plain English. You'll know exactly what Google is sending you.

🗺️

Local SEO keywords

We optimise your profile description and posts with the exact search terms your customers use — "cafe Busselton", "plumber near Dunsborough", "accommodation South West WA".

Review management

Every review answered.
Every customer acknowledged.

88% of people read business responses to reviews before choosing where to go. Leaving reviews unanswered tells potential customers you don't care — even if the review itself was positive.

We respond to every review in a voice that sounds like you — warm, genuine, and locally authentic. For negative reviews, we follow a professional de-escalation approach that protects your reputation.

✓Responses within 48 hours of every review
✓Personalised to the specific review — not copy/paste
✓Negative review strategy included
✓Review request prompts to increase your volume
Amanda T. ⭐⭐⭐⭐⭐
2 days ago
"Best coffee in Busselton hands down. The team is always so friendly and the almond croissants are dangerous 😂 Will be back every week!"
Owner responded:
Thank you so much, Amanda! The almond croissants are our head baker's pride and joy — we'll pass on the compliment 😊 See you next week, we'll make sure to have one set aside for you!
Michael H. ⭐⭐
1 week ago
"Waited 20 minutes for a coffee on a Saturday. Seemed understaffed."
Owner responded:
Hi Michael, thank you for the honest feedback. Saturdays are our busiest mornings and we fell short that day — I'm sorry for the wait. We've added an extra team member to our weekend shifts. We'd love to make it right — next one's on us if you stop in.
FAQ

Common questions

Do I need to give you my Google login?
No. We manage your profile through Google's Business Profile Manager using owner access. You simply add us as a manager — no sharing passwords. You retain full ownership and can remove access anytime.
What if I already have a Google profile set up?
Great — we start with a full audit of what's there and fix what's missing or incorrect. Most established profiles have significant gaps in categories, descriptions, attributes, and photo coverage that are easy wins for ranking improvement.
How long until I rank in the top 3?
For low-competition searches (specific town + service), improvements show within 2–4 weeks. For broader competitive terms, expect 2–3 months. We'll show you your current rankings and track progress monthly.
Can you help me get more reviews?
Yes — we create a review request strategy for you. This includes the right timing to ask, a short template message you can send or hand to customers, and a QR code that goes straight to your review page. We don't buy reviews or use any tactics that violate Google's terms.
Is this included in the Starter package?
Yes. Google Business Profile management is included in both the Starter ($500/month) and Growth ($1,200/month) packages. It's one of the highest-ROI things we do — often generating the first measurable results within the first month.

Start showing up where
customers are searching.

We'll audit your current Google profile for free — showing you exactly what's missing and what it would take to rank higher in your area.

Get my free Google audit →

Free, honest, no obligation.